Terms of service

By placing an order with Divine Flames, you agree to the following policies, terms, and conditions. Please read them carefully before purchasing.

Custom Work

Custom orders are created specifically for each client and are made according to the details discussed and approved before purchase. This includes, but is not limited to, the product type, size, scent profile, color palette, ingredients, crystal or botanical additions, design direction, and any other agreed-upon details.

Once a custom order has been accepted, the scope of work is considered final. No abrupt order changes, major revisions, or substantial modifications will be accepted after approval. Requests that significantly change the original design, materials, labor, or concept may be declined, require additional fees, or require a new custom order entirely.

The original price covers only the agreed-upon scope of work. Repeated revisions, expanded requests, or attempts to broaden the project beyond what was initially discussed are not included.

I reserve the right to refuse custom work that is outside my brand, materials, capacity, or creative process.

Payment Terms

Payment is due in full at the time of purchase unless otherwise agreed in writing.

Custom work is not confirmed until payment has been received. Once payment is made and a custom order is accepted, your order is placed into production.

Because custom products are made specifically for each customer, payments for custom work are non-refundable once work has begun. Any additional requests outside the original agreed scope may require a separate invoice, which must be paid before those additions or changes are completed.

Processing Times

Processing times vary depending on the type of order:

Ready-to-ship items: 1–3 business days
Custom orders: 3–5 business days

These timeframes refer to processing and production time only and do not include shipping transit times.

Please note that during launches, sales, holidays, or high-volume periods, processing times may be slightly extended.

Shipping

Once an order has shipped, delivery time depends on the postal carrier and is outside of my control. Divine Flames is not responsible for postal delays, shipping interruptions, or carrier-related issues once a package is in transit.

Customers are responsible for providing the correct shipping address at checkout. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

If your package arrives damaged or you receive the wrong item, please contact me as soon as possible so I can review the issue and help where possible.

Returns, Refunds & Cancellations

Due to the handmade, small-batch, ritual, personal care, and custom nature of Divine Flames products, all sales are final.

I do not accept returns, refunds, exchanges, or cancellations on custom work or completed purchases. This policy is in place because many items are made to order and cannot be restocked or resold.

Refunds or replacements may be considered only in cases where an item arrives damaged or the wrong product was sent, and any such issue must be reported promptly.

Handmade Variation

All products are handmade in small batches. Slight variations in color, crystal shape, botanical appearance, topping placement, shimmer, or overall finish may occur from piece to piece. These natural variations are part of the handmade process and do not qualify as defects.

Product Use & Disclaimer

Divine Flames products are intended for spiritual, decorative, aromatic, and personal enjoyment purposes only. Results from ritual, spiritual, or energetic products are subjective and not guaranteed.

Customers are responsible for using all products safely and as directed. Candle care and safety instructions should always be followed. Divine Flames is not liable for damage, injury, or loss resulting from misuse, improper care, or failure to follow provided instructions.

Body oils, mists, bath products, and other topical items should be used with care. Customers are responsible for reviewing ingredient information and checking for personal sensitivities or allergies before use.

These products are not intended to diagnose, treat, cure, or prevent any medical condition and are not a substitute for professional medical advice.

Right to Refuse Service

Divine Flames reserves the right to refuse or cancel any order at any time for reasons including, but not limited to, inappropriate conduct, unreasonable demands, scope overreach, inability to fulfill the request, suspected fraud, or conflict with brand values or business capacity.

If an order is canceled by Divine Flames before production begins, any eligible payment made may be refunded at my discretion.